**Privacy Policy and Terms of Business for Online Coaching Services**
*Last updated: 10/10/2025*
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**1. Introduction**
Welcome to Thin-k Online Coaching Services ("we," "us," or "our"). These services are designed to support individuals through coaching in the areas of mindset, wellness, and lifestyle. We are not a licensed therapy or medical service. By engaging in our services, you agree to the following Privacy Policy and Terms of Business.
We operate in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
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**2. Nature of Services**
Our services are offered as coaching and personal development support. They are **not a substitute for psychological therapy, counselling, or medical treatment**. If you are experiencing mental health difficulties or require medical attention, you must consult with a licensed professional or your GP. We may recommend referral to appropriate services if we identify issues beyond the scope of coaching.
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**3. Client Eligibility**
By using our services, you confirm that you are 18 years or older and have the legal capacity to enter into this agreement.
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**4. Medical History Disclosure**
Clients are required to disclose any medical conditions, history, or current medications that may impact their ability to participate in coaching. This includes (but is not limited to) physical health, mental health, eating disorders, or substance use. You acknowledge that:
* Disclosure of such information is optional but encouraged for your safety and the effectiveness of the coaching process.
* We do not provide medical advice, and all health-related queries should be directed to a qualified healthcare professional.
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**5. Confidentiality and Data Use**
We take your privacy seriously and adhere to GDPR and UK data protection laws.
* All personal data is collected, stored, and processed lawfully, fairly, and transparently.
* Sensitive personal data (such as health-related information) is only processed with your explicit consent.
* You may withdraw consent at any time.
* Your identifiable personal data (e.g., name, email, health history) will **never** be sold or shared with third parties for marketing purposes.
* You give **explicit consent** for certain coaching-related data (e.g., journaling entries, goal logs, insights) to be processed using AI tools to enhance the coaching experience.
* Any AI processing is subject to strict privacy and ethical safeguards and will not involve automated decision-making without your knowledge.
* We retain data only as long as necessary for coaching purposes or as required by law. You can request deletion at any time.
* Our services may use secure third-party tools (e.g., payment processors, AI platforms, scheduling software) bound by contract and privacy requirements.
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**6. Data Rights & Security**
You have the right to:
* Access, rectify, or erase your data
* Restrict or object to processing
* Withdraw consent at any time
* Request data portability
* Lodge a complaint with the ICO (Information Commissioner’s Office)
We implement appropriate security measures including password protection, encrypted storage, secure backups, and access restrictions to safeguard your data.
In the event of a data breach, we will notify affected individuals and relevant authorities within the required legal timeframes.
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**7. Cookies and Website Analytics**
Our website may use cookies and third-party analytics tools (such as Google Analytics) to improve your experience. You may manage cookie preferences via your browser settings.
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**8. Intellectual Property**
All content provided through coaching (including documents, videos, frameworks, worksheets) is the intellectual property of Thin-k and may not be copied, distributed, or shared without written permission.
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**9. Recordings and Notes**
We may take brief notes or recordings for coaching continuity and quality assurance. You will be informed in advance if recordings are used. All such material is treated confidentially.
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**10. Limitation of Liability**
* We are not responsible for any direct or indirect outcomes from coaching, including emotional or physical consequences.
* You remain responsible for your own choices and actions.
* We disclaim all liability for third-party content or referrals.
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**11. Cancellation, Rescheduling, and Refunds**
* All payments must be made in advance unless agreed otherwise.
* Cancellations require 24 hours' notice for a refund or reschedule.
* Missed sessions without notice may be charged in full.
* Either party may terminate the coaching relationship with written notice. In such cases, unused sessions may be refunded at our discretion.
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**12. Governing Law and Jurisdiction**
This agreement is governed by the laws of England and Wales. Any disputes will be resolved under the exclusive jurisdiction of the courts of England and Wales.
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**13. Updates and Modifications**
We reserve the right to update these terms and policies at any time. Clients will be notified of significant changes. Continued use of our services implies agreement with the updated terms.
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**14. Contact Information**
If you have questions about these terms or your data, please contact:
Richard Creer - [richardcreer@hotmail.co.uk](mailto:richardcreer@hotmail.co.uk)
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By participating in our coaching services, you confirm that you have read, understood, and agreed to the above terms.
